Where is my guest data stored, and who processes it?
On servers in Germany, encrypted in transit and at rest. To write replies, GuestHive uses a language model from Anthropic in the USA, covered by the EU Standard Contractual Clauses. Guest messages are not used to train AI models.
What happens to the data
Stored in Germany
Primary storage is on Hetzner Cloud servers located in Germany.
Encrypted
In transit with TLS 1.2 or higher, at rest on AES-256 encrypted database volumes.
Processed to write replies
The text is generated with a language model from Anthropic, PBC, USA. The transfer is based on the EU Standard Contractual Clauses.
Not used for training
Guest messages are not used to train AI models. Swarm intelligence only learns from anonymised data.
Guests know when the AI is replying
Guests are informed automatically that an AI assistant is replying. The notice goes out with the first AI message. For your own privacy policy, GuestHive provides suggested wording on its AI notice page for hosts.
Questions about data
Yes. The data processing agreement lists all sub-processors and the legal basis for each transfer.
Anthropic, PBC (USA) and Google LLC (USA), both under the EU Standard Contractual Clauses; Google is also certified under the EU-US Data Privacy Framework.
No.