Can I check AI replies before they reach my guests?
Yes. In Co-Pilot mode GuestHive writes the reply and sends nothing. You release it in Telegram or in the dashboard: send, edit and send, or decline. Once you trust it, switch to Autopilot — for one property, one booking or your whole account.
What happens on Co-Pilot
A guest writes
The message arrives through Smoobu or Guesty, from Airbnb, Booking.com or any other channel they bundle.
GuestHive drafts the reply
Before writing, it pulls live data: calendar, smart locks, prices and your house rules. If no source covers the question, it asks you instead of guessing.
You get the suggestion
In Telegram with three buttons: Send, Edit, Decline. Without Telegram set up, it waits in your dashboard.
Nothing goes out without you
A suggestion expires after 24 hours and is never sent automatically. If you answer the guest yourself, the waiting suggestion expires, so nothing reaches the guest twice.
Start by watching.
You can switch whenever you want.
Two operating modes. On Co-Pilot nothing reaches your guest until you release it — for as long as you want.
The AI writes the reply, you send it. Nothing reaches your guest without you.
Good for the first weeks: you see what the AI would say before it goes out.
GuestHiveTelegramThe AI is writing …
The mode applies per account, per property or per booking — the more specific one wins. Switching takes effect at once.
GuestHive never moves money. Refunds, discounts, goodwill — that is your call.
Your guest data is stored encrypted on servers in Germany. The swarm learns anonymised. Made in Frankfurt.
When you switch to Autopilot
The AI answers your guests by itself, around the clock. It brings you in when it is not confident enough or when the topic is yours: by Telegram or email, and with a phone call when something critical goes unanswered.
One mode does not have to fit every property
The mode applies per account, per property or per booking, and the more specific setting wins. Switching takes effect at once. One property can run on Autopilot while another stays on Co-Pilot.
What GuestHive never does on its own
- Move money. Refunds, discounts and goodwill are always your decision.
- Handle refunds, complaints or anything legal. GuestHive steps back and hands these straight to you.
Questions about Co-Pilot
No. A Co-Pilot suggestion expires after 24 hours and is never sent automatically.
No. Without Telegram set up, suggestions wait in the dashboard. With Telegram you can release them from your phone.
Yes, at any time. Switching takes effect at once, per account, per property or per booking.
Smoobu or Guesty. Using a different system? Write to support@guesthive.ai — we will find a solution together.