What happens when the AI does not know the answer?
It does not guess. Before every reply GuestHive checks live sources: calendar, smart locks, prices and your house rules. If none of them delivers, the question goes to you instead. You answer once, and GuestHive remembers it next time.
What happens, step by step
The question is sorted
GuestHive works out what the guest is asking about and which property it concerns.
Live sources are checked
Calendar, cleaning window, smart locks, prices and the knowledge you have stored. A source only counts once it has actually delivered something.
No source, no answer
If nothing covers the question, GuestHive asks you instead of guessing. Your guest never gets an invented answer.
You answer once
GuestHive keeps your answer, so the same question does not come back to you with the next guest.
It does not guess.
It checks — and says where the answer came from.
Before every guest reply GuestHive pulls the data live: calendar, locks, prices, your house rules.
A source only counts once it has actually delivered something. Otherwise GuestHive asks you — and your guest never gets an invented answer.
Example flows, real mechanics.
When it really matters, your phone rings.
GuestHive handles the everyday on its own. But if something critical goes unanswered, it does not just send another message. It calls you. That is what makes letting go safe.
- ✓Critical issues reach you first as a message.
- ✓No reply in time? A real phone call follows.
- ✓You get pulled in only when it truly counts.
When something critical stays unanswered
Critical issues reach you first as a message, by Telegram or email. If no reply comes in time, GuestHive does not send yet another message. It calls you.
What always goes to you
- Refunds, complaints and anything legal. GuestHive steps back and hands them straight to you.
- Money. GuestHive never moves it: refunds, discounts and goodwill are your decision.
Questions about escalation
No. A source only counts once it has actually delivered something. Otherwise GuestHive asks you, and your guest never gets an invented answer.
By Telegram or email. If something critical stays unanswered, with a phone call.
No. You answer once, and GuestHive remembers it next time.
No. Laundry goes to your laundry service, cleaning questions to your cleaner, and only what truly needs you reaches you.