Terms of Service

Last updated: February 2026

1. Scope

These Terms of Service (the "Terms") govern the contractual relationship between:

leFlat LLC
7901 4th St N Ste 300
St. Petersburg, FL 33702, USA ("Provider")

and the users of the services offered at guesthive.ai. By using our services, you agree to these Terms.

2. Services

GuestHive is an AI-based guest assistant for short-term rentals. The service comprises:

• Automated guest communication via AI
• Integration with booking platforms (Airbnb, Booking.com, etc.)
• Smart-Lock-Integration (Nuki)
• Escalation management via Telegram/WhatsApp
• Dashboard for administration and configuration

The exact scope of services depends on the plan selected.

3. Use of Artificial Intelligence and Transparency

3.1 GuestHive generates responses to the Customer’s guests using artificial intelligence systems. In this respect, GuestHive is the provider of an AI system within the meaning of Regulation (EU) 2024/1689 (the AI Act), and the Customer is the deployer within the meaning of that Regulation.

3.2 GuestHive ensures at system level that guests are informed, no later than with the first message generated by artificial intelligence, that they are interacting with an AI system (Art. 50(1) AI Act). Where the message template stored by the Customer does not contain such a notice, GuestHive adds it automatically. The Customer may adapt the wording of the notice to its own tone of voice but may not suppress its output.

3.3 The Customer shall not remove, obscure or otherwise circumvent the notice referred to in Section 3.2. In particular, the Customer shall not use the platform in a manner that gives guests the impression that they are communicating exclusively with a natural person.

3.4 The Customer shall ensure that its guests have access at all times to a means of communicating with a natural person. GuestHive provides an escalation function for this purpose.

3.5 Responses generated with the assistance of artificial intelligence may be incomplete or inaccurate. Responsibility for communication with its guests remains with the Customer. Section 7 remains unaffected.

3.6 GuestHive provides the Customer with information on the appropriate use of the platform. The Customer shall ensure that persons operating the platform on its behalf have the necessary competence to do so (Art. 4 AI Act).

3.7 Where the Customer breaches Section 3.3, GuestHive is entitled to suspend access to the platform after a prior warning has remained without effect.

Further information for hosts: Use of AI: Information for Hosts.

4. Contract Formation

• Registration for the waiting list does not establish a contractual relationship.
• A contract is formed only upon registration and confirmation of a paid subscription.
• Trial periods may be offered and end automatically unless a paid subscription is taken out.

5. Prices and Payment

• Current prices are available on the website.
• Subscriptions are billed monthly or annually in advance.
• In the event of non-payment, access to the service may be restricted or suspended.

6. User Obligations

The user's obligations are:

• Provision of correct and complete information
• Proper setup of API access (booking platforms, smart locks)
• Spot-checking of the responses generated by the AI
• Refraining from using the service for illegal purposes
• Retention of the AI notice towards guests in accordance with Section 3.3
• Ensuring that guests who wish to speak to a natural person can reach one at any time

7. Liability

As a US LLC, our liability is limited to intent and gross negligence.

• We give no guarantee of specific booking figures or guest reviews.
• Despite careful development, the AI may give incorrect responses. The user remains responsible for its guest communication.
• We accept no liability for outages caused by third-party providers (booking platforms, smart lock manufacturers).

8. Termination

• Monthly subscriptions may be terminated at any time with effect from the end of the month.
• Annual subscriptions may be terminated with effect from the end of the term.
• In the event of serious breaches of these Terms, we reserve the right to terminate without notice.

9. Privacy

Personal data is processed in accordance with our Privacy Policy.

10. Changes to Terms

We reserve the right to amend these Terms upon reasonable prior notice. Material changes will be communicated by email. In the event of an objection, the user has an extraordinary right of termination.

11. Jurisdiction

The laws of the State of Florida, USA, shall apply. The place of jurisdiction for all disputes is St. Petersburg, Florida.

12. Severability

Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.